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Build customer loyalty: synchronise your customer database with Mailchimp

Your customer database is your accommodation business’s greatest asset. By connecting elloha to Mailchimp, you can automate communication...

Written by Léa
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📌 This article answers the following questions:

- How do I connect elloha to Mailchimp to synchronise my contact list?

- How do I automatically export my elloha customers to Mailchimp?

- Are new bookings automatically added to Mailchimp?

- How do I use Mailchimp to send newsletters to my past guests?

Why is this important?

Email marketing remains the most effective way to generate direct bookings. By automatically synchronising your contacts:

  • You save valuable time by avoiding manual data entry.

  • You stay top of mind with your guests by sending them updates about your holiday home or special offers.

  • You enhance your professional image with stylish, automated newsletters.


Follow the step-by-step guide

Step 1: Access the Mailchimp synchronisation settings

To synchronise your contacts with Mailchimp, follow these steps:

  1. In the main menu of your elloha account, go to the Customer Database section.

  2. Click on the ‘Synchronisations’ tab.

  3. Find Mailchimp in the list and enable synchronisation.

💡 Tip: Make sure you’ve already created a Mailchimp account to complete the connection.


Step 2: Enter your Mailchimp API key

Once synchronisation is enabled, enter the technical identifier used to link your Mailchimp account to elloha:

  1. Copy the API key from your Mailchimp dashboard.

  2. Paste it into the Mailchimp API Key field.

  3. Save the changes.

💡 Tip: If you’re not sure how to retrieve this information, check out Mailchimp’s official tutorial on generating an API key.

Step 3: Confirm the synchronisation

Once you’ve entered your API key, follow these final steps to complete the connection:

  1. Click the validation button to confirm your setup.

  2. Your elloha customer file is now synchronised with your Mailchimp account.

  • Your contacts are automatically transferred to your Mailchimp account.

  • Your customer data is immediately available for your future email campaigns.

💡 Tip: This automatic synchronisation allows you to keep your database up to date without any manual intervention.

⚠️ Please note: Make sure you have obtained your travellers’ consent (GDPR tick box) before sending them marketing communications.

Key points

  • Synchronisation is automatic once set up.

  • It allows you to build a high-quality database without any manual effort.

  • It’s a powerful tool for increasing your direct bookings and reducing your reliance on third-party platforms.




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