📌 This article answers the following questions:
- How do I order and set up a Stripe physical terminal (card reader) with elloha?
- How do I accept a card payment in person using the Stripe terminal?
- Does the Stripe terminal automatically synchronise with my elloha bookings?
- What are the fees associated with using a Stripe card reader?
Why is this essential for your business?
Offering on-the-spot credit card payments is no longer just an option – it’s a sign of professionalism. By activating your physical terminal:
Save time: Transactions are automatically synchronised with your booking records.
Secure your revenue: Avoid handling cash or bounced cheques.
Enhance the customer experience: Your guests can pay for extras (breakfast, tourist tax) in one simple, secure step
Follow the step-by-step guide
Step 1: Get your Stripe terminal
To accept card payments at your property, you must use a compatible electronic payment terminal (TPE).
Contact elloha support by email at [email protected] to order your BBPOS WisePOS E terminal, available for €265 including VAT.
Once you have received the device, you will be sent a pairing code with the device to enable you to set it up on your account.
Step 2: Link your terminal to elloha
This step allows you to link your physical payment terminal to your elloha account so that you can process your payments directly via the platform.
In your elloha dashboard, click on the Settings tab.
Select the ‘My Money’ section.
Scroll to the bottom of the page.
Enter the pairing code supplied with your terminal.
Make sure your terminal is switched on and connected to the network before starting the pairing process.
Step 3: Check the terminal’s connection
Once pairing is complete, your device will connect automatically.
Wait a few seconds until the message “Device connected”appears.
This message confirms that your device is ready for use.
Step 4: Check your terminal’s connection
Once pairing is complete, your device will connect automatically.
Please wait a few seconds whilst it initialises.
Check that the message “Terminal connected” is displayed.
This message confirms that your terminal is operational and ready to process your customers’ payments.
Key points
Seamless integration: The transaction is synchronised instantly with your elloha schedule.
Compatibility: Only the BBPOS WisePOS E model via our support.
Mobility: A stable Wi-Fi connection is essential for optimal performance throughout your venue.