📌 This article answers the following questions:
- How do I add an option or service to an existing booking in elloha?
- How do I extend a stay or add additional accommodation to a booking?
- Is the total price automatically recalculated when I add an option?
- How do I send a new payment link after adding a service?
Why is this important?
Offering additional services adds value because you:
Increase your turnover without any extra marketing effort.
Improve customer satisfaction by offering a personalised experience.
Project a professional image by ensuring flawless invoicing thanks to automatic calculation of outstanding balances.
Follow the step-by-step guide
Step 1: Access a booking
To view or edit a booking, follow these steps:
In the left-hand side menu of your interface, click on Bookings.
Select the booking of your choice to open it.
Accessing the booking allows you to view:
Full details of your customers’ contact information.
The services associated with the stay.
To optimise your schedule management, see our dedicated article on organising and tracking bookings.
Step 2: Add an additional stay or accommodation
Complete an existing booking by adding one or more accommodation options to your customer file.
Extend a stay: add one or more extra nights at the same accommodation.
Multiple accommodation: book a second room or property for the same dates or different dates.
Centralised management: each addition retains its own specific details (rates, dates, occupancy) whilst remaining linked to a single booking.
Step 3: Add an option
To enhance your customers’ booking records, you can add additional services in just a few clicks.
In the relevant booking, click on the ‘Add an option to the offer’ or ‘Add a custom option’ button. You can also add giftcards and vouchers!
Select the desired services from the list of those you have set up in your account.
Each option selected is automatically added to the booking record.
The total cost of the stay is instantly recalculated to include these new charges.
⚠️ Please note: If a service does not appear in the list, check that it is available in the calendar.
Step 4: Save and manage the payment
Once the services have been added, finalise the booking update.
Click Save in the bottom right-hand corner to confirm the changes.
Choose to apply your usual payment terms or override them manually.
If you use an online payment solution such as Stripe, you can collect the amount immediately or send a payment link by email to your customer.
💡 Tip: Take this opportunity to confirm to your guests by email that their request has been processed; this builds their confidence before arrival.
To do this, send the voucher from the ‘Documents’ tab of your guest’s booking.
Key points
Automatic synchronisation: As soon as you add a service to a booking, your stock is updated in real time.
Payment security: Remember to collect the new balance in accordance with your payment terms.