📌 This article answers the following questions:
- How do I change the arrival or departure dates of an existing booking?
- How do I check availability before changing the dates of a stay?
- Is the price automatically recalculated after a change of dates?
- What should I do if the new dates aren’t available on the calendar?
Why is this important?
Being able to quickly amend a booking is essential for maintaining a relationship of trust with your guests:
Responsiveness: You respond immediately to your customers’ requests.
Optimisation: You free up room nights or fill gaps in your calendar.
Peace of mind: Your calendar remains perfectly synchronised, thus avoiding any confusion.
Follow the step-by-step guide
Step 1: Access the booking
To view one of your customers’ records, follow these steps:
Go to the Bookings menu from your main interface.
Click on the relevant booking to view its details and access management options.
💡 Tip: To better understand how this tab works overall, you can read the dedicated article ‘Everything you need to know about your bookings’.
Step 2: Search for new dates
To change a guest’s stay dates, follow this procedure:
In the relevant booking file, click on the ‘Search’ tab.
Enter the new dates you require, along with the stay criteria (number of guests, accommodation type, etc.).
View the results to select the new booking.
💡 Tip: The aim is to recreate the same booking with your new dates to ensure your schedule remains consistent.
Step 3: Add the new booking to the basket
Select the offer corresponding to the amended stay.
Click on ‘Add to basket’ to include this new booking with the updated dates.
Your basket now shows two separate entries: the original booking and the new service.
Step 4: Save your changes
Click the ‘Save’ button to confirm the addition of the new service.
The booking is then updated and includes a new billing line corresponding to the selected dates.
Step 5: Delete the original booking
To finalise the change, you must delete the line corresponding to the old dates from your schedule.
Click the ‘Cancel booking’ button.
Select only the line associated with the dates you wish to remove.
Confirm the action to finalise the cancellation.
For further information, please see the article on cancelling bookings.
⚠️ Please note: Make sure you do not select the line for the new booking so that it remains on your calendar.
Choose the modification method that best suits your needs:
Restructuring the stay: use this procedure to change dates that are some time away or the entire structure of the booking.
Quick adjustment: to move a stay by just a few days, see the article on making changes from your arrivals calendar.
Key points
The change is instantly reflected in your internal calendar.
An up-to-date calendar ensures stress-free management of your holiday let.