📌 This article answers the following questions:
• How do I connect elloha to Pitchup?
• How do I synchronise my calendar with Pitchup?
• My Pitchup bookings aren’t appearing in elloha — what should I do?
• How do I check that the Pitchup synchronisation is working?
Why is this important?
Automatic synchronisation between elloha and Pitchup gives you complete peace of mind on a day-to-day basis:
No over-bookings: Your availability is updated in real time on both platforms.
Saves valuable time: No need to manually enter your Pitchup bookings into your elloha calendar.
Maximum visibility: You reach an international audience looking for unique experiences without any extra administrative effort.
Follow the step-by-step guide
Step 1: Access the Pitchup settings
Before you start the synchronisation process, you’ll need to have opened an account and created your accommodation listings on Pitchup: click here to start your registration.
In the left-hand side menu, click on the Sales Channels tab.
Enable the Pitchup channel.
Click the ‘Configure’ button to access the synchronisation settings.
Step 2: Export your calendar to Pitchup
To automatically transfer your availability from elloha to Pitchup, follow these steps:
Enable the export of unavailability dates in the relevant section of your account.
Copy the iCalendar link generated by elloha for the relevant listing.
Paste this link into the field provided on your Pitchup dashboard.
We recommend reading this knowledge base article written by the Pitchup team and contacting them directly if necessary, via their form or by telephone (+44 208 434 7444).
💡 Tip: This synchronisation keeps your availability up to date automatically, thereby preventing any risk of overbooking.
Step 3: Import your bookings from Pitchup
To automatically synchronise your Pitchup sales with your elloha calendar, follow these steps:
Enable the booking import option.
Copy the iCalendar links provided by Pitchup for each of your listings.
Paste these links into the corresponding fields within your elloha interface.
⚠️ Please note: Pitchup does not automatically forward cancellations to elloha. If a guest cancels their stay on Pitchup, you must delete the booking manually in your elloha calendar to free up those dates.
Step 4: Check that synchronisation is working correctly
Once the setup is complete, data exchange between elloha and Pitchup is automated:
elloha sends your unavailability details to Pitchup to ensure your calendar is kept up to date.
Pitchup sends your bookings to elloha: these are then automatically integrated into your schedule.
Synchronisation is now active and operational.
Key points
Synchronisation uses iCalendar technology to exchange your availability data.
Your Pitchup bookings are automatically displayed in your elloha calendar.
If you have any technical issues with your Pitchup account, their team can be contacted on +44 208 434 7444 or via their contact form.