📌 This article answers the following questions:
- How can I view and reply to reviews left on Booking.com or Airbnb via elloha?
- How can I improve my rating on partner platforms?
- Can I centralise all my OTA reviews in elloha?
- How can I ask my guests to leave a review on partner platforms?
Why is this essential for your business?
Today’s travellers aren’t just looking for accommodation; they’re looking for an experience endorsed by the community. By displaying reviews from your partners (other accommodation providers, activity organisers, local businesses), you:
Add credibility to your offering through professional testimonials.
Strengthen your image as a local expert with strong roots in the area.
Encourage reciprocity: recommend your neighbours so that they’ll recommend you in return!
Follow the step-by-step guide
Step 1: Access your partner reviews
Follow these steps to view recommendations from your local network:
In the main menu, click on the Customer Reviews tab.
Then select the ‘My Partner Reviews’ tab.
This section allows you to:
View reviews posted by other establishments in your network.
View your own shared contributions.
Step 2: View your partners’ reviews
For each recommendation received, you can view the following details:
The name of the partner establishment;
The content of the recommendation;
The date of publication.
💡 Tip: If a review is long, click ‘Read more’ to view the full message.
Step 3: Post your own recommendations
From the tab dedicated to your local network, you can write reviews of partner establishments located near your accommodation.
Your recommendations are shared with other members of your network.
These suggestions are offered to your guests to help them organise their stay.
Step 4: Make the most of your local network
Incorporate your partners’ reviews to offer relevant local recommendations to your guests.
Highlight places, activities or accommodation options near your establishment.
Offer practical advice to make your guests’ stay easier.
Boost the credibility of your offering through a network of verified local partners.
💡 Tip: Cross-promotion between local businesses helps to enrich your customers’ experience whilst promoting your local area.
By regularly using your partner reviews, you enhance your offering and provide a more comprehensive experience for your customers.
Key takeaways
Reassure your travellers by showing that you’re part of a trusted network.
Check your reviews regularly to thank your partners.
Be proactive: recommend others to boost your own visibility.